These terms of service (the “Terms of Service”) apply to customers of SKALI Cloud. In what follows, “we” or “us” refers to SKALI Cloud, “you” refers to the individual(s) or organization(s) purchasing or using SKALI Cloud services, and “services” refers to all services, products and accompanying services provided by SKALI Cloud. In addition, “your users” refers to any third parties to whom you grant access to services running within or associated with your SKALI Cloud account.
SKALI Cloud a product of SKALI Group (Alam Teknokrat Sdn. Bhd.), is registered in Malaysia. Our registered office and address for correspondence or any notices is Level 15B, Menara Sentul, No. 86, Jalan Sentul, 51100 Kuala Lumpur, Malaysia. You can contact us and provide notices to us by email at firstname.lastname@example.org. You can contact us by telephone on +603 8318 0222.
You must be at least 18 years old to purchase or use our services and in addition to this we reserve the right to refuse service to any person or organisation at our sole discretion.
Our Services and Responsibilities
We deploy, operate and maintain computing infrastructure. Our services include the provision of capacity on this infrastructure to you. You will rent capacity on our infrastructure, which you will access exclusively over the internet, and will use this capacity to store data and/or to run virtual servers. We also offer accompanying services, for example domain name registration and DNS hosting.
We have taken reasonable care in compiling the content of our website, but make no warranty as to the accuracy of any descriptions of our services on our website (with the exception of the Terms of Service), and we do not accept any liability resulting from any reliance you or any third party may place on such descriptions. In particular, performance descriptions are indicative and not guaranteed. Our prices cannot be guaranteed for any period of time, although in the event that we wish to increase our prices, you will have the rights set out under the Suspension and Termination section below.
We do not support any operating systems and/or other software which you run on your virtual servers. We do not make any representations, warranties or guarantees regarding data retention, data integrity, service security or service suitability for any purpose. You must not use our services in any safety critical systems.
You rent capacity on our infrastructure either:
We reserve the right to charge interest on any amount due to us from you, on a daily basis at 2% above the Bank Negara Malaysia base rate. You will reimburse us all costs and expenses incurred in collection of overdue amounts, including our legal fees.
The accompanying services which we offer may be subject to additional terms and conditions from us or third parties, such as domain name registrars, who are involved in their provision. We will notify you of these conditions, which you must also accept should you wish to use these accompanying services.
Service Level Agreement (SLA)
We guarantee that your stored data and running virtual servers will be available over the internet for 99.95% of the time in any given calendar month, except for periods of unavailability due to:
We are committed to respecting and protecting the privacy of our customers.
As our customer, you will provide us with contact and payment information. The contact information includes your name, email address, postal address and telephone number. Payment information includes your credit card number or other payment details. Your information will only be used to support your customer relationship with SKALI Cloud, and will never be passed to any third party unless this is necessary to provide services to you or where we are legally required to do so.
You may also store and transmit data using our services. Unless you give us explicit permission, we will never inspect your stored data and will only measure the volume of your transmitted data for billing purposes or inspect your transmitted data to investigate suspected violations of our Acceptable Use Policy. We will never disclose your data to any third party unless we are required to do so by a court or administrative order.
Our liability under these Terms of Service will not exceed your bill for virtual server use in the calendar month in which the incident occurred, and you will make no claim against us unless you notify us of the details of the claim within one month of the incident occurring and one month prior to making the claim.
We will not be liable for any losses or liabilities that you may incur as a result of any force majeure event or law enforcement activity. A force majeure event in the Terms of Service is an event that is outside our control and will include but not be limited to fire, flood, earthquake, storm, hurricane or other natural disasters, war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or other utilities.
With the exception of losses with regard to fraud on our part and personal injury, we will not be liable for any consequential losses which you or your users may suffer as a result of our breach of these Terms of Service, such losses including but not limited to economic loss, loss of goodwill or reputation, and loss of or damage to data.
If you are a consumer then nothing in this agreement excludes any rights which you may have under the Malaysian consumer protection law.
You are responsible in all respects for your use and your users’ use of our services. Without limitation, this includes:
With regards to data protection laws, you are the data controller for all data stored in your account or transmitted by your virtual servers.
You are responsible for maintaining any required backup copies of data stored in your account. We do not make or maintain backup copies on your behalf.
You must receive and read all email sent to “postmaster” and “abuse” in every mail domain which you host on our infrastructure. We recommend that you also receive and read all email sent to “hostmaster” and “webmaster”.
You will not disclose your password or security key to third parties for any purpose. If your account or virtual servers are compromised by third parties, then you will notify us immediately at email@example.com and you will change any passwords and reinstall any software which may have been compromised. In the absence of such notification or manifestation that there is an error, we will accept your security key as authority to make any changes to your account.
You will indemnify us and keep us indemnified from and against all claims, costs (including legal costs), damages, expenses, losses and liabilities incurred by us or due to third party claims against us as a result of, or in connection with your breach of any third party rights, including but not limited to any infringement of third party intellectual property rights.
Compliance with Law
You undertake that your use and your users’ use of our services do not and will not violate any applicable laws and that you will not permit any such violations by others.
We are not responsible for any use which you or your users make of our services, nor any charges that you or your users may incur with a third party. You will indemnify us against any liability for any action that you undertake that does or may breach any applicable laws and any costs (including our legal fees and a commercially reasonable additional charge for our time), claims, damages, expenses, losses and liabilities resulting from such breach.
Acceptable Use Policy (AUP)
We do not permit the use of our services for actions or activities which, at our sole discretion, may be illegal, offensive, abusive or contrary to accepted internet norms or threaten our infrastructure. We will take any actions necessary to enforce these prohibitions, including those listed under the Suspension and Termination section below. The uses which are not permitted include but are not limited to the following:
We prohibit all use of our services which appear to us at our sole discretion to be illegal under any applicable laws. This includes but is not limited to:
We prohibit use of our services which appear to us at our sole discretion to be offensive. This includes but is not limited to storing or transmitting any content or links to any content which we believe to be:
We prohibit all uses of our services which appear to us at our sole discretion to be abusive or contrary to accepted internet norms. This includes but is not limited to:
We prohibit all use of our services which appear to us at our sole discretion to threaten our infrastructure. This includes but is not limited to:
You will ensure that all use of our services, whether by you or by any of your users, follows the Terms of Service. In addition, you will bind your users to an acceptable use policy containing all of the restrictions above.
Alteration of Terms of Service
The current version of the Terms of Service will be the version available on our website at http://www.skalicloud.com. However, we reserve the right to alter the Terms of Service at any time. In the event that we alter the Terms of Service, you will have the rights set out under the Suspension and Termination section below.
Suspension and Termination
You may terminate your account with us in the following situations:
We may at our sole discretion, terminate or suspend for a period of time all or part of our services to you, including deleting your stored data, where we have provided you with at least 30 calendar days’ notice. In the event of such termination or suspension, we will not refund the unused portion of your payment.
You will ensure that your email address, postal address and other contact details specified in your online account settings are kept up to date at all times, particularly as we will send critical correspondence to you at your email address. Where necessary you will act on any correspondence sent to you within three Business Days of when it is sent.
In the absence of evidence of earlier receipt, a notice or other communication is deemed given: if sent by email at one hour after the email has been sent; if delivered by hand, at the time of delivery; if sent by post (other than air mail), at midday on the second Business Day after posting it.
Governing Law and Jurisdiction
These Terms of Service and all other legal relationships between you and us will be governed by and construed in accordance with Malaysian law. The courts of Malaysia are to have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms of Service and any proceedings will be brought in the Malaysian courts. We and you irrevocably submit and agree to submit to the jurisdiction of the Malaysian courts. We and you irrevocably waive any objection which we or you may at any time have to the Malaysian courts being so nominated and agree not to claim that the Malaysian courts are not a convenient or appropriate forum.
The illegality, invalidity or unenforceability of a provision of the Terms of Service under the law of any jurisdiction does not affect: the legality, validity or enforceability of any other provision of the Terms of Service in that jurisdiction; or the legality, validity or enforceability of that or any other provision of the Terms of Service under the law of any other jurisdiction.