What is the price of SKALIcloud cloud hosting?
Please see our pricing page for details – View More
What is the difference between subscription and burst use?
Monthly subscriptions are the most cost-effective option for customers intending to run their servers continuously. You pay a fixed price for that month, regardless of how long your servers are running during that period. We also offer an ‘hourly burst’ pricing model for customers who do not run their servers all the time. You may deposit a prepaid balance with us, from which money is deducted automatically as you make use of the service, rather like a prepaid cell phone. The rates are twice the subscription rates, but when your servers are powered off you are only charged for disk space. Please see our pricing page for more details – View More
Can I purchase a combination of subscription and burst use?
Yes. For example, if you have a server which is only running for 30 hours per month, you can subscribe for the disk space it uses, but only pay by hourly burst for the CPU and memory. For data transfer we recommend taking out a subscription for as much as you expect to use during the month and bursting above that level as required.
How do I purchase subscriptions or add prepaid balance?
You can add money to your prepaid balance on the ‘Billing’ page under ‘My Account’ on the control panel. Simply enter the amount you would like to add and complete the payment process when prompted. You can purchase a subscription on the ‘Subscriptions’ page. Please enter the amount of CPU, memory, disk and others that you need in the ‘Quantities’ column, and the number of monthly subscription that you prefer. Alongside this in the ‘Extra months’ column. You will then be prompted to complete the payment process.
What currencies do you accept?
We accept Malaysian Ringgit (MYR) for accounts in our Cyberjaya data centre. Your credit card will automatically convert your local currency into MYR as required.
What payment methods do you accept?
We accept card payments with Visa or Mastercard via our payment provider iPay88. For sums of MYR1000 or more, we accept bank transfers to our Malaysian bank account.
Do you accept PayPal?
No, not at present.
Why has my card payment been refused?
Online transactions for services delivered over the internet are particularly vulnerable to fraud, so our payment processors perform stringent security checks on them. The most common problem is a failure in 3D-Secure checking. If you experience this, you should contact your card issuer to ask them to enable Verified By Visa or MasterCard SecureCode on your account. If your bank does not support this, you will need to use iPay88.
Can I pay automatically every month?
We do not have a recurring payment system at present. Instead, we automatically send out reminders to your registered email address when your subscription or prepaid balance is seven days from running out, when it is one day from running out, and when it actually expires.